FOR SUPPORT & QA
Player support, without the hassle
No-code tooling integrated into your game's backend. See player state, resolve issues, and keep players happy.
Why use Metaplay for player support?
Understand your players easier
See the whole picture of your players' progress on one single screen.
Deep-dive into user-friendly views of historical player data.
Customise and add new tools, dashboards and views easily.
Manage your players better
Ready-made tools to take the heavy lifting out of common player admin actions.
Send messages and rewards, issue bans, recover lost accounts, manage game state, and much more.
Easily extend with custom tools, and integrate with existing solutions like Zendesk and Helpshift.
Solve complex problems faster
Export raw player states for faster debugging.
Easy-to-digest player audit logs, incident reports, and event timelines.
Monitor game-wide performance at a glance to keep your game bug-free.
Three ways Metaplay helps support and QA teams work better
See the full player picture
View complete player state, purchase history, and game progress all in one place. No more switching between tools or guessing what happened.
Resolve issues faster
Built-in tools for common support tasks—send rewards, recover accounts, modify player state, and ban players—all without writing code.
Debug with confidence
Export player states to local for deep debugging, browse incident reports, and trace events with comprehensive audit logs.
Make ticket dread a thing of the past
Great UX
Hand-tuned usability for player support agents to do their tasks quickly and efficiently.
Built for scale
Tools designed for games with >100M players and large dev teams.
Batteries included
Common features like in-game mails, account reconnects and banning are built-in.
Inspect players
Full player insights, from purchases to current in-game events and A/B tests.
Debug players
View raw player states, export players, browse client incident reports and more.
Easy to extend
Ships as source code and is meant to be extended with new features as you need them.
Accounts and permissions
Support in defining your own per-environment roles and custom permissions.
GDPR compliant
Secure by design with audit logs and tools for player data export.
Unlimited integration
Easy to integrate with other tools like analytics and player support ticket systems.
It couldn't be easier to get started
Sign up
Sign up to Metaplay and install the Metaplay SDK. Try a sample project and familiarise yourself with our comprehensive support docs.
Start developing
Use our pre-built features to cover all the basics and start developing your game with complete control.
Scale and extend
Progressively develop more features and workflows as your game grows and never get held back by your tech.
We've been using Metaplay for more than two years now, and from a player support perspective it provides a robust platform to work with as well as the valuable capability to make it mouldable to our specific needs.
Ric Thorneycroft
Player support manager at Metacore
Top frequently asked questions
Yes! Metaplay integrates with popular support platforms like Zendesk, Helpshift, and others. You can also build custom integrations using our APIs.
Metaplay includes built-in tools for GDPR compliance, including player data export and deletion. Generate complete data packages with a few clicks.
Yes, the player view includes complete purchase history, subscription status, and refund information—everything agents need to resolve billing issues.
You can define custom roles with granular permissions. For example, give Tier 1 support read-only access while Tier 2 can modify player state.